Questions?
Here are some of the most frequently asked questions from our fundraisers.
If you can't find your question below, please get in touch.
Creating and editing your fundraising page
Sign in or register an account. Once in, click on 'Fundraisers' at the top of the screen – and select 'Create a page' from the drop down menu.
You’ll be able to see your page on Fundd for 3 months after the activity date. After 3 months the page will become inactive and stop showing up in searches. You can always re-open the page by signing in to your account and selecting ‘Re-open’ from the options.
Yes – you can personalise the page with a unique Cover Photo, add up to 6 photos to your 'story', and even embed online images into the text.
Click on 'Update' alongside 'My story' to open up the design console, then select 'Browse' to choose pictures from your device. Press 'Upload' when you've selected an image, and hit 'Save' to confirm.
To embed an online image into the text, click on the image icon and paste in the URL. If using an image from your computer or mobile device, first upload it to an image hosting website to take the URL from there. Click 'Add' and change the size or position before saving.
Sign in to your account and visit your fundraising page. You’ll see an 'Edit' icon next to your target in the top right of the page, click on there to enter the new amount and press 'Save' to confirm.
Sign in to your account and visit your fundraising page. Scroll down the page until you see a box labelled 'Send a personal thank you', click on 'Add your message' and then 'Save' when you're ready.
This message will be sent with the email confirmation when someone donates to your page.
If you're updating this message, follow the same steps as above but click on 'View and edit your message' before pressing 'Save' to confirm the changes.
Start by signing in, then click on 'My Account' in the top right and select 'Account Settings' from the drop down menu.
Scroll down to click on 'Edit personal details', here you can customise the link and select 'Save' to confirm the changes.
For Team pages or Someone Special pages you can amend the URL directly from the page, just click on 'Edit link' below the textbox displaying your page URL.
If you've recently created your page, or made an amendment to the page URL, it can take up to 2 hours for link to update. Hold fire on sharing until the changes kick in.
The search results update overnight, if you're keen to get started use your page URL to bring people directly to your page.
Start by copying your page URL, when viewing your page you’ll see this in a white text box below your Cover Photo. Click on the chain icon before the clipboard icon to copy the link - and then open up Instagram.
Head to your Instagram profile, and click on 'Edit Profile'. Paste the page URL into the 'Bio' section and tap 'Done' to save the changes.
You can also share your page URL through an Instagram story. On your Instagram home screen tap on 'Your story' in the top left. Select whether you want to add an image, video or any other type of media, and add text by tapping the 'Aa' icon in the top right of the screen.
Make use of hashtags, add a location or countdown, and even add some music to rally your supporters behind you.
To close any page start by logging in to your account, any active pages will appear on this first screen - click on 'Options' to reveal 'Close page'.
All pages, both active and closed, will remain in the 'My Fundraising' section of your account.
Team fundraising
Sign in or register an account. Once in, click on 'Fundraisers' at the top of the screen - and select 'Fundraise as a Team' from the drop down menu. Choose a Team name, and invite your teammates to join by entering their email addresses.
Search from the homepage for either a team member, or the team name.
Sign in to your account and you’ll land on your 'dashboard'. Here you'll see any active fundraising pages, click on 'Edit' to 'Add' or remove team members'.
Enter an email address, and if they're already registered we can add them right away, otherwise we'll send an email inviting them to join. Click 'Done' to confirm the changes.
A team member will need to invite you to join the Team page.
When they sign into their account they will see the Team page on their dashboard, click on 'Edit' to reveal 'Add or remove team members'. You'll be invited to register by email, or added in the team if already registered.
Donations to your page
We'll email you to let you know whenever you receive a donation, and you can view your page to see a full list of supporters.
Start by signing in to your account, you will land on your 'dashboard' where any active pages will appear. Click on 'Options' and then select 'View donation history'.
This is the engine room of your fundraising page, where you can edit the name or message alongside the donation – or even choose to hide the value of any donation. Save any changes you make and your fundraising page will be updated accordingly.
Within this part of your account you can edit the name or message from a supporter, or even hide the amount of any donation. Save any changes you make, and your page will be updated.
When someone donates to your page they’ll be asked if they would like to share their email address with you. To see who has opted to do so, start by signing in to your account.
You'll land on your 'dashboard' where any active pages will appear, click on 'Options' to select 'View donation history'.
This behind the scenes version of your page shows your donors' full names, and an email address whenever shared - use these to send personal thank you messages to your supporters.
Use the 'raised offline' section of your fundraising page to add the value of the donations collected offline. Just below your target on the page is a section for offline funds, click on 'Edit' to type in the value of the funds raised - and it'll count toward your total raised.
Alternatively, you can add the cash donations to your page using a payment card or through PayPal, just before not to add Gift Aid when donating collected funds in this way.
If the cheque is made out to you, first pay it into your own bank account. You can then donate to your page using a payment card or PayPal account, and we’ll transfer the funds.
If the cheque is made out to the charity, send this directly to them to cash. Then you can use the 'raised offline' section of your page to add the value of the cheque to your total raised.
When viewing your page you’ll see this section below the target, click on 'Edit' to type in the value.
With any cash collected offline, you can add this to your page using a payment card or PayPal. First pay the funds into your own bank account, and simply make a donation to your page. Be sure not to include Gift Aid when paying in any collections.
Alternatively, you can transfer the funds directly to the charity you are supporting – and use the 'raised offline' section of your page to account for it.
We automatically transfer the donations you receive to your chosen charity/charities each week, closing the page will simply mean the page can no longer accept donations.
Donations on Fundd are subject to a 2.5% platform fee, and a 2.5% payment processing fee. There are no monthly charges for charities, or any charges on Gift Aid, and now supporters can elect to cover the costs for the charity when donating.
Managing your account
Sign in, then click on the 'My Account' icon in the top right corner of the screen. Select 'Account Settings' from the drop down menu, and scroll down the page to 'Edit personal details'.
Once you've updated your details press 'Save' to confirm the changes.
If you've forgotten the password on your account, we'll send you a temporary one to get you back in. Enter your email address.
If you'd like to update the password on your account, sign in and click on the 'My Account' icon in the top right corner of the screen. Select 'Account Settings' and then scroll down to the 'Security details' section.
Search engines will often find your completed fundraising challenges if you search for yourself by name. The fundraising page URL (unless changed) will default to your full name, so if looking for a digital clean up we’d recommend amending the URL within your 'Account Settings'.
Sign in, and click on the 'My Account' icon in the top right corner of the screen. Within the Account Settings you can amend the URL so it no longer includes your name.
If you continue to find your old pages through online searches, you can raise this with the search engine provider directly to request they refresh their 'cache' of old web pages.