WE ARE FUNDD

At Fundd, we exist to make giving go further, so together we can transform more lives and communities.

We’re a charity, and a champion for better giving. We help donors, companies and charities make a bigger impact. Our independence, expertise and reach mean we’re uniquely placed to do this.

We make it easier to give when and how you want, in complete confidence. Our independent insight and advice helps your money go further.

We make it possible for you to give, and keep on giving, to make a bigger impact to the causes that matter to you.

1. Our Privacy Notice

The purpose of this Privacy Notice is to let you know how we handle and look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer or contact, and the choices you give us about what marketing you want us to send you. This Notice explains how we do this and tells you about your privacy rights and how the law protects you.

We promise that we will:

• only use your personal information (as defined in the Data Protection Act 2018) for the purposes for which you have trusted it to us;
• only retain your personal information for as long as we are required; and
• always ensure appropriate safeguards are in place to protect your personal information and privacy.

We promise that we will never:

• sell your personal information;
• share it with other organisations without a clear legitimate reason; and
• be involved in any data swapping schemes.

CHANGES TO OUR PRIVACY NOTICE

Any changes to this Notice in the future will be posted to the website and, where appropriate, through email notification. Unless otherwise specified, all such changes will take effect immediately upon posting to the website.

• Privacy Notice last updated – May 2021
• We provide the financial support, advice, insight and expertise so you can get more help to where it’s needed.
• We are a Registered Charity with Charity Number 1197633.
• This Notice covers all personal information that is processed by Fundd and the entities that form the Fundd Group.
• Please be assured, your personal information will not be shared with any outside organisation except as part of providing a product/service or when legally obliged to do so.

DATA PROTECTION OFFICER

• We have a dedicated Data Protection Officer at Fundd and you can contact them if you have any concerns or questions about how Fundd handles your personal information on any of the channels below:
• By post: The Data Protection Officer, Fundd 105 Eade Rd London N4 1TG
• By email: [email protected]
• By phone: 020 3976 1122 (calls to this number may be recorded for training and monitoring purposes)

HOW WE USE INFORMATION ABOUT YOU

There are some occasions where we will use legitimate interest to process your information. We will only do this where the activity supports our mission to motivate society to give ever more effectively and we will always consider the impacts to your privacy and ensure that there are appropriate safeguards in place to protect it.

You can tell us you do not want us to use your information for our legitimate interest at any time by getting in touch with us.

Sharing donor information with recipient charities

Sharing this information with charities plays a huge part in how we support our mission to motivate society to give, it allows:

• Fundd to connect donors to the charities they support;
• Charities the chance to reach out to their donors;
• Donors the opportunity to be involved with charities that they support;

The charitable sector to continue to work together with donors to strengthen the relationships and work that they do.

When you make a donation your name, email and address (contact information) will be shared with the charity you have sent a donation request to. Each time you make a donation you will always be given the opportunity to make your donation anonymous so you have full control over what information the recipient charity receives. This should be clear to you at the time of donation.

If making regular payments to a charity eg from your Fundd Charity Account by Standing Order and you now want to stop the charity receiving your personal data then you can cancel the Standing Order and set up a new one as anonymous so the charity will not receive your personal data going forward.

You can also contact the charity you are donating to, who is also subject to the same data protection legislation, to stop contacting you.

Telephone Recording

When you telephone us we may record the call for training or monitoring purposes. Wherever possible we'll let you know that calls are recorded.

OUR SERVICE

Fundd.org is an online platform which empowers nonprofit organizations (“Nonprofits”) to increase their fundraising and their amount of donors. Through Fundd.org, Nonprofits run campaigns to raise money for certain charitable projects or for their general organizational activities, personal causes related to their organization. Fundd takes no liability for any content posted on the platform.

ACCEPTANCE OF TERMS AND GENERAL RULES 

As a condition of use, you agree not to use the Service for any purpose that is prohibited by the Terms of Use or law. You shall not submit content, that is not in compliance with all laws and regulations or may contain copyright material.

Fundd has the right but not the obligation to monitor and edit or remove any activity or content on fundd.org. Fundd takes no responsibility and assumes no liability for any content posted by a campaign admin or any third party.

RESEARCH

Because our mission is to encourage people to give ever more effectively, we analyse trends in the donations made through Fundd both to improve our service and to draw wider lessons and insight for the charity sector as a whole. We do occasionally make anonymised data from our operations available to carefully-selected academic researchers to allow them to conduct research into broader trends in giving, for the benefit of charities. We do ensure that any data which might identify individuals is removed.

It is your right to opt out from your information being used for research purposes. To opt out of research you can let us know by contacting us.

MARKETING

From time to time we will send out communications about our work, our products and services, events and other related information. This is ‘marketing’.

We normally send out our marketing communications by email. We will only send these where you have agreed to receiving them.

It is your right to opt out from your information being used for direct marketing. To opt out of receiving marketing from us you can let us know by contacting us or you can click the unsubscribe link at the bottom of every email we send.

The most effective way to opt out of receiving marketing is by clicking the unsubscribe link at the bottom of each message, as this is actioned instantly. When you use another method to opt out of receiving marketing (such as by calling us), this may take a little longer to action, although we aim to honour all opt-out requests as soon as we receive them.

If you decide to opt out of receiving marketing emails you will still receive service communications about your product or service eg changes to Terms and Conditions.

We do not share your data with any other third party for them to market to you.

The Prevention of Fraud and Money Laundering

CHECKING IDENTITY

We are required by law to check the identity of our new customers and our existing customers from time to time. This makes it more difficult for criminals to use financial systems, or to use false names and addresses, or to steal the identities of innocent people. Checking identity is an important way of fighting money laundering and other criminal activities.

To enable us to meet this obligation we will access databases including those held by credit reference agencies and the electoral roll in order to validate your name and address. This process involves checking the details you provide against those databases to confirm your identity. If we are unable to validate your name and address details in this way, we may ask you to provide certain documents to confirm your name and address.

In addition to this, as part of our ongoing requirement to verify the identity of existing customers, you may be asked to provide certain documents to confirm your name and/or address even though you may not be applying for new products or services.

PREVENTION OF FINANCIAL CRIME

We carry out checks to prevent and detect financial crime including fraud, money laundering, bribery and corruption, tax evasion and terrorist financing. We do this to comply with our legal obligations, because it’s in our legitimate interest or because it is in the public interest.

These checks include carrying out customer due diligence, customer risk identification, name screening, transaction screening and monitoring.

That could include (among other things):

• Screening your name to identify higher risks and to confirm sanctions do not apply;
• Screening, intercepting and investigating any payments, instructions or communications you send or receive, including application and instruction forms;
• Investigating who you’re paying or who’s paying you, e.g. checks on payments into and out of your account and other parties related to those payments;
• Passing information to relevant agencies if we think you’ve given us false or inaccurate information, or we suspect criminal activity;
• Investigating the source of your wealth or origin of funds being paid to us;
• Use of publicly available information to verify information we collect about you;
• Combining the information we have about you with information from other parts of the Fundd Group to help us better understand any potential risk;
• Checking whether the people or organisations you’re paying or receiving payments from are who they say they are, and aren’t subject to any sanctions.